Terms & Conditions

Terms & Conditions

 

Ordering  Information

I am happy to receive your order enquiry via the Online Gallery, by email or by phone.

 

Availability & Timescale

All orders are dealt with as quickly as possible. Items in stock are usually dispatched within 5 working days of payment.

Should you require your order urgently, it may possible to arrange delivery on the next working day. 

 

UK

 

Royal Mail Recorded Delivery

£7.50

EU

 

European Union Delivery

£10.00

International Delivery

 

International Delivery (Outside the EU)

£12.00

 

UK POSTAGE


Royal Mail Recorded Delivery
Items up to the value of £500 are sent by the Royal Mail's Special Delivery at a cost of £7.50. This service requires a signature and is insured against loss and damage.

If no one is available to sign for the parcel, a card will be left with instructions on how to arrange re-delivery or collection from your nearest Collection Office.


Packaging: All orders are delivered in a protective, damage proof mailing box.

 

EUROPEAN UNION & INTERNATIONAL POSTAGE


EU Delivery:
Items up to the value of £500 are sent by the Royal Mail's International Signed For service for the cost of £10.00. This service requires a signature and is insured against loss and damage. The delivery usually arrives within 3 - 5 working days.


International Delivery (Outside the EU):
Items up to the value of £500 are sent by the Royal Mail's International Signed For service for the cost of £12. This service requires a signature and is insured against loss and damage. The delivery usually arrives within 4 - 5 working days at most destinations.

Customs/Import Duties do not apply to delivery within the United Kingdom or European Union. For International orders, Customs/Import Duties may be levied once the package reaches your country. If so, these charges are to be paid for by the recipient, as I do not have control over any of these costs applied.


Packaging: All orders are delivered in a protective, damage proof mailing box.

 

RETURNS POLICY

 

All items are thoroughly checked before being sent out. Please check the items upon delivery. I must be contacted within 3 working days of receipt, in the unlikely event of damage or loss.

If for any reason you should not be satisfied, the goods can be returned within 14 working days. The items need to be unworn in perfect condition, complete with all accessories, packaging and proof of purchase; I will than be happy to offer an exchange, credit note or a full refund minus the cost of the P&P (please see exemptions below).

Please contact me prior to returning any items. Returns must be sent by Royal Mail Special Delivery within the time stated above and insured for the full cost of the goods. I cannot be responsible for lost or misdirected returns, if they are returned by normal or recorded post.

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